Customer Service

  • SHIPPING & DELIVERY

    COUNTRIES, TIME & COSTS:

    Orders are shipped out of Singapore via courier.

    At this point of time, we deliver to only a select list of countries listed below:

    CountryFull Shipping to your AddressCustoms duties, clearance, import chargesVATOther Taxes- GST, Sales TaxCharges to be paid at delivery
    Australia Inclusive Inclusive Inclusive Inclusive NIL
    Austria Inclusive Inclusive Inclusive NA NIL
    Baharin Inclusive Inclusive Inclusive NA NIL
    Belgium Inclusive Inclusive Inclusive NA NIL
    Brunei Inclusive Inclusive Inclusive Inclusive NIL
    Bulgaria Inclusive Inclusive Inclusive Inclusive NIL
    Canada Inclusive Inclusive Inclusive Inclusive NIL
    China Inclusive Inclusive Inclusive Inclusive NIL
    Cyprus Inclusive Inclusive Inclusive Inclusive NIL
    Czech Inclusive Inclusive Inclusive Inclusive NIL
    Denmark Inclusive Inclusive Inclusive NA NIL
    Estonia Inclusive Inclusive Inclusive NA NIL
    Finland Inclusive Inclusive Inclusive NA NIL
    France Inclusive Inclusive Inclusive NA NIL
    Germany Inclusive Inclusive Inclusive NA NIL
    Greece Inclusive Inclusive Inclusive NA NIL
    Hong Kong/Macau Inclusive Inclusive Inclusive Inclusive NIL
    Hungary Inclusive Inclusive Inclusive NA NIL
    Ireland Inclusive Inclusive Inclusive NA NIL
    Italy Inclusive Inclusive Inclusive NA NIL
    Japan Inclusive Inclusive Inclusive Inclusive NIL
    Kuwait Inclusive Inclusive Inclusive NA NIL
    Latvia Inclusive Inclusive Inclusive NA NIL
    Lebanon Inclusive Inclusive Inclusive Inclusive NIL
    Luxumborg Inclusive Inclusive Inclusive NA NIL
    Malaysia Inclusive Inclusive Inclusive Inclusive NIL
    Malta Inclusive Inclusive Inclusive NA NIL
    Netherlands Inclusive Inclusive Inclusive Inclusive NIL
    New-Zealand Inclusive Inclusive Inclusive Inclusive NIL
    Norway Inclusive Inclusive Inclusive NA NIL
    Oman Inclusive Inclusive Inclusive NA NIL
    Poland Inclusive Inclusive Inclusive NA NIL
    Portugal Inclusive Inclusive Inclusive NA NIL
    Qatar Inclusive Inclusive Inclusive NA NIL
    Romania Inclusive Inclusive Inclusive NA NIL
    Saudi Arabia Inclusive Inclusive Inclusive NA NIL
    Singapore Inclusive Inclusive Inclusive NA NIL
    Slovakia Inclusive Inclusive Inclusive NA NIL
    Slovenia Inclusive Inclusive Inclusive NA NIL
    South Africa Inclusive Inclusive Inclusive Inclusive NIL
    South Korea Inclusive Inclusive Inclusive Inclusive NIL
    Spain Inclusive Inclusive Inclusive NA NIL
    Sweden Inclusive Inclusive Inclusive NA NIL
    Switzerland Inclusive Inclusive Inclusive NA NIL
    Taiwan Inclusive Inclusive Inclusive Inclusive NIL
    The Czec Republic Inclusive Inclusive Inclusive NA NIL
    Turkey Inclusive Inclusive Inclusive NA NIL
    UAE Inclusive Inclusive Inclusive Inclusive NIL
    United Kingdom Inclusive Inclusive Inclusive NA NIL
    USA Inclusive Inclusive Inclusive Inclusive NIL

    * NA = Not Applicable

    If your country is not on this list, please do write to us at customerservice@kyrabyshalini.com and we will endeavour to put it on the list.

    DELIVERY TIME

    Estimated delivery time is 2 weeks from order placement and authentication of credit card details. Kyra by Shalini cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Kyra by Shalini.

    COST

    Shipping is free. We do not charge extra for delivery.

    IMPORT DUTIES/ VAT

    We also take care of the customs duties and local vat. However, please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order.

    SHIPPING TERMS

    Upon delivery of every order, Customers are requested to inspect the box carefully BEFORE signing for the delivery. If for any reason the box looks tampered with, do check the product and either sign for the package with reservations or refuse the package. Please do let us know immediately if the box has been tampered with. Contact customerservice@kyrabyshalini.com

    We do not deliver to PO Boxes.

    To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

    We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.