Returns & Replacements

At Kyra, it is our constant endeavour to delight you with your purchase.

Should you for any reason be dissatisfied with your purchase, you can return your merchandise within 7 days from the date of receipt for a full refund subject to the merchandise being intact in its original box with all tags attached. Tags and original packaging are required to verify the origin of the purchase and hence are mandatory for processing returns.

Damaged merchandise (excluding those with manufacturing defects) are not eligible for refunds.

Please click here to email your request for a return. You will need to quote your transaction number in order for your transaction to be traced and verified and state the reason why you wish to return your product. A return call tag will be then sent to you by email with the contact details of the courier company which will collect the merchandise on our behalf.

Please be advised that goods will only be collected from the address they were delivered to. Upon receipt of the merchandise your refund claim will be assessed and you will be notified within two business days of your refund confirmation. Please note that any article that does not qualify for a refund will be returned back to the sender.

Kindly also refrain from sending return merchandise directly to our office without prior intimation through your own courier companies as these packages will not be received and hence will not be eligible for refunds.

Payment will be affected within 7 working days. Please however note that the actual refund may take longer to appear on your credit card or bank statements depending on the policies and procedures of your credit card companies.

We thank you for your understanding in noting that returns for online purchase will not be accepted in any Kyra store and must be initiated using the online customer care.


Web representation of colors may vary if actual product is compared under different light conditions.


We thank you for your understanding that an order once placed cannot be cancelled or modified.


Unfortunately, our system cannot process exchanges at this time. Should you wish to exchange a product, please follow the procedure for returned goods and place a new order on

Please email all return requests to